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Consumer Code
"The Consumer Code applies to Home Buyers who, on or after 1st April 2010, reserve to buy a new or newly converted Home by a Home Builder under the insurance protection of one of the supporting Home Warranty Bodies". - Consumer Code for Home Builders.
The Consumer Code came into force on the 1st April 2010. It sets mandatory requirements that all Home Builders must meet in their marketing and selling of Homes and their after sales customer service.
The Code is to ensure that Home Buyers:
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Are treated fairly
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Know what service levels to expect
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Are given reliable information upon which to make their decisions
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Know how to access speedy, low cost dispute resolution arrangements if they are dissatisfied
The Consumer Code can be downloaded by selecting the following attachments